Frequently Asked Questions

Most frequent questions and answers

Who is Bi-Rite Home Appliances ?

It all started in 1989 with an appliance store in the small township of Caboolture, Queensland. Bi-Rite has now grown to over 100 shopfronts nationwide, servicing local communities through an independently owned and operated network of appliance stores. Embedded within the local community, Bi-Rite pride themselves on providing real advice at real prices.

Why can you offer such low prices ?

Quite simply we avoid all the costly overheads a typical JB HIFI, The Good Guys, Harvey Norman store incur. For example, we do not incur stock holding costs in terms of needing to hold large inventory levels and needing a large warehouse and floor staff. We do not need higher margins to recover these types of costs.

What products can I buy ?

We can supply almost any branded products such as Westinghouse, Electrolux, LG, Samsung, Fisher & Paykel, Kelvinator, Beko, Panasonic, Sharp as well as many more brands. Click on Brands on the Home page to see all our brands.

How long do I have to wait ?

Most goods are delivered within 5 to 7 business days (excluding weekends) after the goods are ordered. Our team will stay on top of your delivery and notify you when goods are ready to be delivered.

Do I still get a warranty ?

Yes. All products sold come with a standard manufacturer warranty period. The length of warranty period does vary depending who the supplier is. There is a minimum of 12 months warranty for electrical products. Also, consumers have guarantee rights under the Australian Consumer Law which may offer longer warranty periods.

Refer to the following link from the ACCC:

https://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects#warranties-against-defects

What do I do if the product is faulty ?

Faulty products please call our 1300 192 820 or contact the Manufacturer for Warranty as per the warranty terms enclosed with your product.

Note: Please make sure you complete the warranty card form that comes from the manufacturer.